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Store PoliciesBy placing an order at Twin Gifts & Invitations you hereby acknowledge and agree to the following terms and conditions:
CORRESPONDENCE As we are an online company and do not have a retail shop, all correspondence is communicated via email. If you have a question regarding an order that has already been placed you can always send an email to support@twingiftsandinvitations.com and we will get back to you within 1 business day. BUSINESS HOURS While our online shop is never closed we typically only process proofs, print orders & reply to emails during the following times: M-F • 9:00-5:00 CST Weekends & holidays • Off PROOFS Orders are never printed without approval. You will receive your proof via email to view and approve your design. Proofs are sent within 3 business days and orders are shipped within 3 business days after approval. All invitation/announcement orders ship via USPS Priority mail. Need it quicker? Add Production Rush to your order. Proof sent out within 1 business day and order shipped 1 business day after approval. To be fair to all of our customers, we only process proofs in the order in which payments have been received in. For that reason we do not offer proofs of designs prior to orders being placed. Once orders have been approved they are immediately prepped for print and are entered into a print queue and no further changes can be made. PRODUCTION RUSH As all printing is done in house, we can rush your invitation order! We charge a one time nominal fee per transaction, regardless of how many items and quantities you are purchasing. To rush your order, simply add production rush while ordering your invitations. This $25 charge will be manually processed and will NOT appear during checkout. PRINTING Like proofs, we print jobs in the order in which approvals have been received in. SHIPPING At this time, we only ship in the US. Standard Shipping - USPS Priority Mail or UPS Ground Most products are shipped via Priority Mail. However, we do have some products that ship directly from the designer which ship via UPS Ground. The sku number on these items contain UPS (example... flva-UPS) RETURNS Due to the personalized nature of our products, returns are not accepted. It is imperative that you double and triple check your proof for accuracy prior to it going to print. We are not responsible for any customer errors (i.e. entering the wrong date, phone number, etc. on the order form). In the event a customer mistake has been found after the order has gone to print, please contact us within 3 days of receiving your order and we will reprint your design at 75% of the original cost. CANCELLATION POLICY In the event an order has to be cancelled prior to the design going to print, we will issue a refund less 20% for our design fee. If you need to cancel your order before you have received a proof please contact us immediately at support@twingiftsandinvitations.com and put your order number in the subject of the email. If we have not already designed your proof, we will issue a refund in full. REPRINTS If you find you need more invitations/announcements/stationery than you originally ordered, you can place a reorder on our website by purchasing the same product and in the "additional information" section of the order form just note you need reprints of Order #XYZ (substitute with your order number). As long as no changes are needed, once we receive that order we will immediately add you to our print queue. COLORS Colors may vary between online viewing and your actual printed product as all monitors display color differently. Please take this into consideration when placing your order. PRIVACY POLICY All information is kept confidential and will never be given or sold to a third party. We reserve the right to refuse or cancel any order at any time in the ordering process. |
